Troubleshooting & FAQ
The fixes for what goes wrong most often.
A participant didn’t get their link
- Ask them to check spam.
- On Participants, check their email address is right.
- Press Send their link on their row. It is also copied, so you can send it another way.
A judge can’t see a round
- Check they accepted the invitation with the address you invited.
- On Judging, check they are assigned to that round.
- Check the round is not locked.
Results can’t be published
The Not ready to publish notice on Results lists why. The usual causes:
A round has no judge, so its entries have no score. Put a judge on it from Judging.
A judge has not submitted. Ask them to press Submit all scores, or enter their marks with Paper sheet.
The rounds’ shares don’t add up to 100%. Fix them with Edit on each round.
The sponsor logo isn’t on the certificates
The strip is dropped if the signature leaves no room. The Sponsor logos part of Certificates says so.
Remove the signature scan to make room, then press Re-render with the current design.
A page is missing from my sidebar
Its part is switched off. Turn it on in Settings under What this event has.
People see "Entries are closed"
Set Where it is up to in Settings to Open, taking entries.
My import has fewer people than rows
Rows sharing an email address were merged into one person. Give them different addresses, or add an id column, and import again.
Questions people ask
Do participants need an account?
Is there a password?
Can I undo an import?
Does changing the schedule notify people?
Does check-in work without Wi-Fi?
What happens when my event goes past the free size?
Can I rename "Tracks" or "Participants"?
Still stuck?
Tell us what you pressed and what you saw.
Email hello@appwoven.com with the event’s name.
Contact the event’s organiser. Their email is at the foot of your event page and in every email from the event.